The trial is the trial,
and what follows it.

1. Free Trial

All paid subscription plans include a 7-day free trial. During the trial period:

• You have full access to all features of your selected plan
• No payment is charged during the trial period
• You can cancel at any time before the trial ends with no charge
• If you don't cancel, your subscription will automatically begin and your payment method will be charged

2. Refunds on Payments Already Taken

The 7-day free trial described in Section 1 is how you evaluate ApexVol before paying. Because that trial gives full access to your plan at no cost, we do not refund payments once they have been taken, and we no longer operate a voluntary money-back guarantee.

If you cancel after a payment has been taken, your subscription simply does not renew and you keep access until the end of the period you have paid for.

To avoid being charged, cancel before your trial ends. We email you a reminder before the trial converts, and a countdown is shown in your Account Settings throughout. Cancellation takes one click — see Section 3.

If you believe you have been charged in error, email [email protected] with your registered email address and we will investigate.

3. Subscription Cancellation

You may cancel your subscription at any time. Here's how cancellation works:

3.1 How to Cancel

Cancel your subscription through any of these methods:

• Account Settings: Go to Account Settings → Subscription → Cancel Subscription
• Email: Send a cancellation request to [email protected]
• Support: Contact our support team for assistance

3.2 What Happens When You Cancel

3.3 No Partial Refunds

Except where Section 2 or your statutory rights require otherwise, we do not provide partial refunds or credits for:

• Unused time remaining in a billing period
• Downgrading to a lower-tier plan mid-cycle
• Periods of non-use or inactivity

4. Annual Subscriptions

Annual subscriptions are billed once per year at a discounted rate. The following policies apply:

• Free Trial: Annual plans start with the same 7-day free trial — cancel before it ends and nothing is charged
• Cancellation: You may cancel at any time; access continues until the annual period ends
• No Prorated Refunds: Once an annual payment has been taken, no partial refunds are provided for the unused portion
• Renewal: Annual subscriptions auto-renew unless cancelled at least 24 hours before the renewal date

5. Plan Changes

5.1 Upgrading

When you upgrade to a higher-tier plan:

• You will be charged the prorated difference for the remainder of your billing cycle
• New features are available immediately
• Future billing reflects the new plan rate

5.2 Downgrading

When you downgrade to a lower-tier plan:

• The change takes effect at the start of your next billing cycle
• You retain access to current features until the cycle ends
• No refunds or credits are provided for the price difference

6. Billing Issues

If you believe you were charged in error or have billing questions:

• Contact us immediately at [email protected]
• Provide your account email and transaction details
• We will investigate and resolve legitimate billing errors
• Confirmed billing errors will be refunded in full

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues quickly and fairly.

8. Refund Processing

When a refund is approved:

• Processing Time: Refunds are processed within 5-10 business days
• Method: Refunds are issued to the original payment method
• Bank Processing: Your bank may take additional time (5-10 business days) to credit your account
• Confirmation: You will receive an email confirmation when the refund is processed

9. Exceptions

ApexVol reserves the right to refuse refunds in cases of:

• Abuse of the refund policy (e.g., repeated subscriptions and refunds)
• Violation of our Terms of Service
• Fraudulent activity
• Chargebacks filed without first contacting ApexVol

10. Contact Us

For refund requests or billing questions: