Refund & Cancellation Policy

1. Free Trial

All paid subscription plans include a 7-day free trial. During the trial period:

• You have full access to all features of your selected plan
• No payment is charged during the trial period
• You can cancel at any time before the trial ends with no charge
• If you don't cancel, your subscription will automatically begin and your payment method will be charged

2. Money-Back Guarantee

If you have subscribed to a paid plan and are not satisfied, you may request a full refund within 7 days of your initial payment (not including the free trial period).

To request a refund under the money-back guarantee:

1. Email support@apexvol.com with subject "Refund Request"
2. Include your registered email address and reason for the refund (optional)
3. We will process your refund within 5-10 business days
4. Refunds are issued to the original payment method

3. Subscription Cancellation

You may cancel your subscription at any time. Here's how cancellation works:

3.1 How to Cancel

Cancel your subscription through any of these methods:

• Account Settings: Go to Account Settings → Subscription → Cancel Subscription
• Email: Send a cancellation request to support@apexvol.com
• Support: Contact our support team for assistance

3.2 What Happens When You Cancel

3.3 No Partial Refunds

Except as provided in Section 2 (Money-Back Guarantee), we do not provide partial refunds or credits for:

• Unused time remaining in a billing period
• Downgrading to a lower-tier plan mid-cycle
• Periods of non-use or inactivity

4. Annual Subscriptions

Annual subscriptions are billed once per year at a discounted rate. The following policies apply:

• 7-Day Guarantee: The money-back guarantee applies to annual subscriptions within the first 7 days
• Cancellation: You may cancel at any time; access continues until the annual period ends
• No Prorated Refunds: After the 7-day guarantee period, no partial refunds are provided for the unused portion of annual subscriptions
• Renewal: Annual subscriptions auto-renew unless cancelled at least 24 hours before the renewal date

5. Plan Changes

5.1 Upgrading

When you upgrade to a higher-tier plan:

• You will be charged the prorated difference for the remainder of your billing cycle
• New features are available immediately
• Future billing reflects the new plan rate

5.2 Downgrading

When you downgrade to a lower-tier plan:

• The change takes effect at the start of your next billing cycle
• You retain access to current features until the cycle ends
• No refunds or credits are provided for the price difference

6. Billing Issues

If you believe you were charged in error or have billing questions:

• Contact us immediately at support@apexvol.com
• Provide your account email and transaction details
• We will investigate and resolve legitimate billing errors
• Confirmed billing errors will be refunded in full

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues quickly and fairly.

8. Refund Processing

When a refund is approved:

• Processing Time: Refunds are processed within 5-10 business days
• Method: Refunds are issued to the original payment method
• Bank Processing: Your bank may take additional time (5-10 business days) to credit your account
• Confirmation: You will receive an email confirmation when the refund is processed

9. Exceptions

ApexVol reserves the right to refuse refunds in cases of:

• Abuse of the refund policy (e.g., repeated subscriptions and refunds)
• Violation of our Terms of Service
• Fraudulent activity
• Chargebacks filed without first contacting ApexVol

10. Contact Us

For refund requests or billing questions: