Your data
Your data,
your rights.
Under the UK GDPR and the Data Protection Act 2018 you can see, take, correct and erase the personal data we hold. This page is where you exercise those rights.
Access
Right of access
Request a copy of all personal data we hold about you.
Portability
Right to portability
Download your data in a machine-readable format.
Rectification
Right to rectification
Correct inaccurate or incomplete personal data.
Erasure
Right to erasure
Request deletion of your account and personal data.
Submit a request
No account?
Use the form.
If you have an account, sign in for faster processing. Otherwise the form below reaches the privacy team.
How it works
Three steps,
thirty days.
Some data may be retained for legal, regulatory or legitimate business purposes, such as transaction records for tax compliance. We say so in the response.
Step 1
Verification
We verify your identity so the request is legitimate and your data stays protected.
Step 2
Processing
We process the request within 30 days. Complex requests may take up to 60 additional days, with notice.
Step 3
Response
We notify you when it is complete. For exports you receive a secure download link.
Contact the privacy team
Questions about your data rights or this page: [email protected]. If you are not satisfied with how we handle a request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).